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The British Library Bringing knowledge to life: The British Library Annual Report and Accounts 2007/08

My highlights from 2007/08

"We have had another strong year with over 93% of St Pancras Reading Room users and 82% of our document supply service customers satisfied with the services provided. We have continued to improve on these services: upgrading technology and telephone systems in our Customer Services department, meaning that calls and queries are answered more efficiently, with more than double the amount of requests handled now than previously.

We have also introduced innovative ways for readers to access our collection, both through the catalogue and remotely, such as the Ex Libris SFX service, which helps researchers by providing direct links to electronic resources from different search engines, such as the Integrated Catalogue.

With the support of JISC we have also digitised two million historic newspapers which are available in our Reading Rooms.

I’m pleased with the directorate’s achievements this year, with staff dedicated to the continuous improvement of our services for all customers and actively seeking feedback on what we could do better. I anticipate another excellent year, and look forward to involving our customers in new and exciting projects".


Document Delivery and Customer Services

  • Service Delivery
  • Service Support
  • Systems Development
  • Process Development
  • Customer Services

Collection Acquisition and Description

  • Collection Processing
  • Collection Development
  • Bibliographic Development Implementation

Resource Discovery

  • ebooks Delivery
  • Electronic Resources
  • Catalogue Development

Reader and Reference Services

  • Reader & Visitor Services
  • Imaging Services
  • Reference Services
  • Research Team
  • Newspaper Services
  • Service Improvement
  • O&S Communications

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