Mary Canavan

"Our staff have also had the opportunity to feedback to the organisation via the staff survey and the results have continued to show very positive results in overall satisfaction and engagement. Development of action plans to create a Corporate Social Responsibility framework for the Library has also taken place, which has provided a good opportunity for various strands of the organisation to come together to focus on a set of common goals.

There has been continued, strong progress in the development of the Library as a diverse organisation, with the embedding and support for various action groups and delivery of Equality and Race and Cultural awareness training throughout the organisation.

The work on leadership development has continued apace, with development centres rolled out to managers at other grades, enabling us to create talent pools and succession plans, incorporating a cadre of senior managers whose strengths and development needs are known and supported in a more strategic way.

The delivery of specific, targeted training across the Library in support of the Library's ongoing strategy continued apace in 2008/09. In Diversity, the Library ran both Equality Impact assessment and Race and Cultural awareness training and began to roll out online Equality training for all staff. Career Development, Leadership and Senior Manager development progressed further, reaching even wider audiences and staff can also take the European Computer Driving Licence qualification online. Managers and staff also benefited from enhanced Customer Service and Recruitment and Retention training during 2008/09."

Responsibilities