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The British Library The knowledge Netowork: The British Library Annual Report and Accounts 2008/09

"This year has seen even greater focus on improving access to our collections and the changing needs of all our customers. The new 'Search Our Catalogue' service has been launched, providing researchers with the first of many major improvements in access to the Library's collections, both hard copy and digital.

During the year the Directorate acquired 996,776 items, a record number, to be available for researchers.

We have established a new digitisation studio in Boston Spa, digitising 19th century newspapers, medical journals and theses; making more material more readily available to customers.

A further one million pages of 18th and 19th century newspaper content has been digitised and will be added to the historic newspaper site in 2009. This content is free to the Higher and Further Education sectors and will also be launched to audiences worldwide via a micro payment system.

An exciting project has commenced to introduce new state of the art services to manage orders from the collection, and their delivery to researchers. The first phase of this project will improve the services we offer to customers of our Document Supply Services in UK Higher Education and we have completed work to understand the future needs of these customers.

Significant strides have been made to advance the visitor experience, including a new signage scheme, multilingual web pages and a new map of St Pancras. Capacity has also been increased in the St Pancras building, with the creation of 100 new seats for general collection readers, a project that readers contributed to significantly. "

Responsibilities

Document Delivery and Customer Services

  • Service Delivery
  • Service Support
  • Systems Development
  • Process Development
  • Customer Services

Collection Acquisition and Description

  • Collection Processing
  • Collection Development
  • Bibliographic Development Implementation

Resource Discovery

  • eBooks Delivery
  • Electronic Resources
  • Catalogue Development

Reader and Reference Services

  • Reader and Visitor Services
  • Imaging Services
  • Reference Services
  • Research Team
  • Newspaper Services
  • Service Improvement
  • O&S Communications