Industry and commerce
Case Study: Supporting innovation
80 per cent
of the highest-spending UK research and development companies use the British Library’s services.
With companies striving to cut costs and improve efficiency, the British Library meets users’ needs, ranging from providing a single document to a complete management service. Documents are delivered to people’s desktops within two hours of a request being received.
In the pharmaceutical industry alone, the British Library supplies documents to all top 50 companies. Pfizer, the world’s largest research-based pharmaceutical company, makes use of the service to meet requests from physicians and pharmacists across Europe for published literature. ‘If we cannot fulfil the request in-house we are confident that using British Library services we shall be able to do so within 1-2 working days, 95 per cent of the time,’ says Jill Maddox of Pfizer’s European Medical Information Leadership Team.
Among the household names that value the British Library’s support for innovation is Unilever, whose portfolio of 400 brands spans home, personal care and food products. ‘The British Library is a trusted partner to Unilever Research and Development in broadening our access to vital technical information’, says Phil Mackie of Unilever Research and Development.