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Chief Operating Officer

Phil Spence

Appointed: May 2013


Previously;

  • Acting Deputy CEO from March 2012 to April 2013
  • Director, Operations and Services from April 2011 to April 2013 and from October 2006 to March 2010
  • Director of Scholarships and Collections from April 2010 to March 2011
Phil Spence
 

As Chief Operating Officer, Phil Spence is responsible for ensuring that readers and users are delighted with the services we provide, whether in our reading rooms or through our remote services. The Operations Division comprises circa 700 staff with an annual budget of over 28 million. The Operations Division is based on 2 Library sites (St Pancras, and Boston Spa) and delivers internal service functions and the Library’s front line services including;

  • Reading Room and Reference and Research Services
  • Collection Storage and Delivery Operations
  • Document Supply to remote customers
  • Customer Services,
  • Resource Discovery, enabling users to find and access information they need
  • Images Online - Picture Library
  • IT Technical Operations, IT Architecture & Development,
  • Human Resource Operations and Organisational Development.

Phil also acts as the managerial deputy to the Chief Executive.

Phil Spence’s career has been in the area of management services and operations where he has worked for the Police, Local Government and the NHS, where he was Director of Operations for the Scottish Ambulance Service. He has also been a management consultant, specialising in public sector strategy and transformation in more than 20 countries, having worked for the CAPITA group, Coopers and Lybrand (PWC) and more recently the DAI Group, a US based global consultancy. He has a degree and post graduate diploma in Applied Psychology from the University of Nottingham.

 

Current Role Profile  

Current Salary Band - £135,000 to £140,000

 
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