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This section provides a policy statement on access for people with disabilities. Other Information will be added in due course.

Our long-term aim is to provide equality of access to its services for all users and staff. This policy is intended to ensure inclusiveness, equity and independence so that people with disabilities can be full users of our services. We intend, to the extent possible, that they should be able to use services independently, without intermediaries.

The British Library has set the following objectives in order to develop its access services to meet the needs of users and staff:

  • to provide a positive welcome to all staff and users with disabilities
  • to try to make all services and premises accessible, regardless of a user's disability, wherever possible and/or practicable
  • to be conscious of the impact on users or staff with disabilities when undertaking any works on Library sites
  • to advise users when the Library is unable to provide the level of support that they might require, so that they are aware if they need to make additional arrangements
  • to develop information sources (including the Library's catalogues) in formats and with equipment that can enhance access by people with disabilities
  • to seek structured feedback from service users and staff on how far services and facilities are meeting their needs.
  • to provide expert advice to staff and users
  • to develop the understanding and skills of staff to help them manage and provide services to those with disabilities, whether users or colleagues

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