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Privacy Policy - Personal Information

The British Library may collect a number of different types of personal information from you depending on which of our Services you choose to use, but which may include all or any of your:

  • title
  • first name
  • surname
  • login credentials (including username and password)
  • postal address (including billing/shipping addresses and postcode)
  • telephone number (including home and mobile phone numbers)
  • photograph (for example when you register as a reader with the Library)
  • email address
  • social media account ID (including your Facebook username and Twitter handle)
  • device information (such as MAC address, IP address, operating system and browser type)
  • location information (such as a GPS signal emitted by your mobile device)
  • age
  • date of birth
  • gender
  • information necessary for legal compliance (including details of ethnicity or disability/access requirements)
  • payment information (such as bank details, or debit/credit card details)
  • educational institute details (such as your school, university or college)
  • marketing preferences (for example where you have opted in to receive our newsletter(s))
  • reason(s) for contacting us, such an enquiries or requests
  • opinions, preferences, feedback, complaints, comments and/or suggestions (including comments made on our social media pages and online discussion forums)
  • online browsing habits, activities and behaviour (such as which of our web pages you have visited and when you visited them)
  • visit history, habits, activities and behaviour (such as when you visited our buildings, or whether you attended as part of a group)
  • preferences, access needs and dietary requirements
  • employment related information (if you apply for a job, placement, internship or volunteer post)
  • security related information (such as proof of address if you register to become a reader, security incident reports, or CCTV footage of our public areas)


This list is not intended to be exhaustive and may be updated from time to time as the Library’s business needs and legal requirements dictate.


Sensitive Personal Information

The British Library may on rare occasions collect and use your sensitive personal information, such as dietary or access and assistance requirements which may indicate a health condition or illness, or other sensitive personal information details which are volunteered or provided by you.

If we need sensitive personal information we will ask you to provide us with necessary details only. For example, we may need to collect sensitive personal information when you register to become a reader so that we can help you with any access requirements you might have and comply with our legal obligations under equality legislation. In other cases, we will collect this type of information only with your clear consent. If you provide us with any sensitive personal information in any other instance,you will be deemed to have consented to our collection and use of that information. For that reason, we ask that you do not provide us with this kind of information unless you need to.

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