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Known issues

Browser compatibility
Date sorting of a list of results
Finding all expected records
Ordering items - Go button problems
Related resources
Requesting articles
Searching for shelfmarks
Searching for titles with a hyphen
Tags

These issues have been raised with our supplier and are being investigated.

 Browser compatibility

There may be some functionality and small display issues with some browsers, for details of compatibility, see About Explore the British Library.

If you are having major problems and are unable either to:

You should note that that Explore the British Library requires that your browser is:

If these three settings are as above and you are still experiencing problems can you please supply us with details of your PC/Laptop:

  • Internet Browser; including version number (e.g. IE8)
  • Operating system; including version number (e.g. Windows XP, Version 5.1. Service pack 3)

It would also be helpful if you could provide a step-by step scenario of the actions you take and the system responses, so we can see where the problem is occurring.

In the meantime, if you need to order items, please contact our Customer Services department, who can order on your behalf, their details are:

Registered readers, contact:

Guests and customers of our document supply services, contact:

Customer Services are open: Monday - Friday 08.30-17.00 and Saturday 10.00-16.00

 

Date sorting of a list of results

You can sort a list of results by date-newest and date-oldest. However, because the catalogue groups together related items you may find only one of the grouped items is sorted correctly.

For example the list of results for a search of "Magritte Rene" includes 6 related works for the item ' Rene Magritte : catalogue raisonne / edited by David Sylvester'. The grouped record that displays in the list of results is dated 1997. If the results are sorted by date this item will file between 1996 and 1998. However, not all of the 6 related items were published in 1997.

 

Finding all expected records

If you do a search and then click the author / contributor link in the 'Details' tab the system carries out another/contributor indexed search.
The system will then carry out subsequent searches with the same index.
To clear the index, click 'Explore Home', on the navigation bar, before you carry out another search.

 

Ordering items - Go button problems

1. The 'Go' button fails to bring back a result after you have logged in/out. You will see a blank window with the term 'transparent pixel'.
NB
: This seems only to be affecting external users.

Check that there isn't another window or tab open that contains the details of the record. If there is then close it & try the Go button again. If that fails close the browser (for all open windows) completely and start again.

If that fails and you wish to report that you have such a problem we need to know your PC/Laptop:

  • Internet Browser; including version number (e.g. IE8)
  • Operating system ; including version number (e.g. Windows XP, Version 5.1. Service pack 3)

2. The 'Go' button bring back a pop-up screen but you don't see the services you expect to see.
NB: This has only been reported by people on-site.

Try to refresh the popup screen as this seems to correct the issue.

If this doesn't please try to click on the feedback 'Go' button to see if the feedback form displays. If it does please advise us, using either the form or via staff at the Reference Enquiry desk, that you have this problem. Please supply the item's system number; you can find this at the foot of the 'Details' tab, e.g.
UIN: BLL01009415957

 

Related resources

The catalogue groups related works, when displaying results, and you may see 'X related resources' links in your results list. The rules governing grouping need further refinement and the Library is working to address this.

This grouping functionality can also adversely affect the date sorting of a list of results.

 

Requesting articles

To request copies of articles, which are not available electronically, you have to search for the journal/conference/book title. Occasionally the title search will return no results. As a result, readers will be unable to order the item to a reading room and customers of our document supply services will be unable to order via their account.

The normal ordering links are not available because the article record does not hold enough information; we are working to improve this. It may be possible to order the item to your home or office via our Document Supply Service, a fee paying service.

 

Searching for shelfmarks

If your search fails, try removing all the punctuation.

 

Searching for titles with a hyphen

If your search for a word with a hyphen the record may not be found. The issue has been raised with our software suppliers and they are investigating.

Replace the hyphen with a question mark (?) and try the search again; e.g. search for

One?way street and other writings Walter Benjamin

rather than

One-way street and other writings Walter Benjamin

 

Tags

Note that whilst you can immediately see any tags you have assigned to a record under 'My tags for this item', you cannot search for these tags until Explore the British Library is updated.