If you have a general enquiry about ordering from British Library On Demand, please contact our Customer Services team.
t: +44 (0)1937 546060
Our lines are open 08.30 – 18.30, Monday to Thursday and 08.30 – 17.30 on Fridays, except for public holidays. We respond to all email enquires within 10 working days. Customers who are deaf, hard of hearing or speech impaired can use a text phone
to contact Customer Services on +44 (0)1937 546434.
For information about setting up a new account with us or enquiries about your existing
On Demand accounts, please get in touch with our Accounts team. They can help you change your account details and preferences, manage your usage, and guide you
through the registration process.
t: +44 (0)1937 546655
To talk to our Business Development team about what British Library On Demand can
do for your organisation, from our Higher Education Scanning Service to just-in-time storage and supply solutions for commercial companies. Requests for information and requests for proposals should also be sent to this address.
Publishers with queries about British Library On Demand should contact our Licensing
and Publisher Relations team. They can also help you negotiate a direct licence with
On Demand, which gives you access to our broad customer base and detailed reports about how your content is being used.
British Library On Demand processes orders and requests from 08.00 Monday to 04.30 Saturday, except when closed for English public holidays (see below).
Public holiday closures
In the event of an English public holiday, orders will be timed from 08.00 on the next working day. Upcoming public holiday closures are:
British Library On Demand closures over the Spring bank holiday
The British Library's site in Boston Spa will be closed on Monday 29 May. We will not process any On Demand orders from our physical collections and third-party suppliers received after 02.00 BST on 27 May until 08.00 BST on 30 May. This includes any requests for the 2-hour and 24-hour service, which will be timed from 08.00 on 30 May. You can still order items from our electronic stores for immediate download.