Public good

On Demand - non-commercial

From the NHS to loans to local Public Libraries, On Demand supports non-commercial research across the UK with swift and tailored services

On Demand helps UK non-commercial organisations, such as government departments, universities, public libraries and charities, get the most out of the British Library’s collections. We can supply items without copyright fees under Library Privilege and offer specialist services for key non-commercial sectors in the UK.

Search and order from over 42 million journal articles, book chapters and more or find out about integrating our service into your organisations workflows with our API.

Public sector customers benefit from:

  • Easy-to-use mobile ordering platform, giving your researchers flexibility
  • Up-front delivery and price information, to help you manage your resources
  • Order tracking from purchase to delivery
  • Complete protection from our watertight copyright policy
  • Library Privilege, including immediate downloads

Excellent customer service

Our customers are supported by Customer Service Excellence® standard account management. We also have expert information professionals on hand to provide in-depth searches and source hard-to-find material.

International Non-Commercial Document Supply (INCD) Service

The International Non-Commercial Document Supply (INCD) Service was withdrawn on 1 July 2016. 

Please contact our Customer Services team should you require any further information.

More about On Demand

API Integration

Seamless ordering and account management for organisations

Course packs and reading lists

The simple way to create course packs and reading lists for virtual learning environments


The largest physical collection in the world available to you and millions more items to download

News stories

British Library On Demand prices will be changing in August

9 June 2016

Pricing for British Library On Demand for 2016/17 will be introduced in August and is now on our pricing pages

API integration improves the On Demand experience

23 May 2017

Join the growing number of customers benefiting from improvements to the automated requesting process that the British Library On Demand API brings.

Ariel Document Delivery software to be withdrawn

13 April 2017

As of 30 June 2017, Ariel is being retired, British Library On Demand customers will be able to use DRM Lite for document delivery

Case studies

…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.