Public good

On Demand - non-commercial

From the NHS to loans to local Public Libraries, On Demand supports non-commercial research across the UK with swift and tailored services

On Demand helps UK non-commercial organisations, such as government departments, universities, public libraries and charities, get the most out of the British Library’s collections. We can supply items without copyright fees under Library Privilege and offer specialist services for key non-commercial sectors in the UK.

Search and order from over 42 million journal articles, book chapters and more or find out about integrating our service into your organisations workflows with our API.

Public sector customers benefit from:

  • Easy-to-use mobile ordering platform, giving your researchers flexibility
  • Up-front delivery and price information, to help you manage your resources
  • Order tracking from purchase to delivery
  • Complete protection from our watertight copyright policy
  • Library Privilege, including immediate downloads

Excellent customer service

Our customers are supported by Customer Service Excellence® standard account management. We also have expert information professionals on hand to provide in-depth searches and source hard-to-find material.

International Non-Commercial Document Supply (INCD) Service

The International Non-Commercial Document Supply (INCD) Service will be withdrawn from 1 July 2016. Since the overseas Library Privilege service was replaced with the INCD Service in January 2012, the Library has seen a significant decline in requests from overseas non-commercial organisations and demand for the INCD Service has reduced to a level where the service is no longer sustainable.

On termination of the service overseas non-commercial customers will continue to be able to use British Library On Demand to order items from the British Library, but will be required to pay a full copyright fee.

Please contact our Customer Services team should you require any further information.

More about On Demand

API Integration

Seamless ordering and account management for organisations

Course packs and reading lists

The simple way to create course packs and reading lists for virtual learning environments


The largest physical collection in the world available to you and millions more items to download

News stories

Visit the British Library at Boston Spa

24 January 2017

The British Library at Boston Spa is open to UKSG Conference Attendees

Join the nearly 500 customers now using DRM Lite

2 December 2016

DRM Lite was launched one year ago and provides an improved user experience.

Satisfaction with On Demand is on the up

1 December 2016

The overall satisfaction level for the On Demand document supply service was an impressive 92%.

BMJ Best Practice Content Available through On Demand

13 December 2016

On Demand provides content from BMJ Best Practice

Case studies

…Working with the British Library has been the best co-operative development I’ve ever experienced…

Jennifer Perkins from Clio tells us why her customers have seen a 75% reduction in failed requests since they integrated their Interlibrary Loans software with British Library On Demand

…British Library On Demand is a major pillar in our strategy, without it we couldn’t provide the service we do…

For the University of Sheffield, British Library On Demand does more than just supply articles. Their relationship with the British Library enables them to come good on their core promise to students and researchers.