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Operating hours and public holiday closures

Standard Operating Hours

The Document Supply Service is available to process your automated* requests from 08:00 Monday to 04:30 Saturday, except when closed for English public holidays.

Customer Services Orders are also available to accept any 2-hour and 24-hour requests by email, fax or telephone, during our core business hours of 08:00 to 17:00 each day, Monday through to Friday.  Any orders received by the team outside of these hours will be timed from 08:00 on the next working day. Please note that a service fee is charged for the inputting of each order in addition to the article delivery cost and applicable copyright fees.

In the event of an English public holiday, these will be timed from 08.00 on the next working day. Requests for items urgently required during the period 17:00 to 08:00 should be made by one of our automated methods of ordering.

On rare occasions, the 2-hour service may have to be restricted without prior notice for operational or technical reasons.

*Automated requesting methods interface directly into our request processing and delivery systems and include BLDSS, ARTEmail, and Explore the British Library. For more information on any of our requesting methods please contact customer-services@bl.uk

Customer Services

If you have any questions or a problem with our services, you can speak with a member of our Customer Services staff between 08.30 and 19.00 (UK time), Monday to Friday, except when the Library is closed for a public holiday.

Tel: +44 (0)1937 546060

Minicom (for the use of the hearing impaired): +44 (0)1937 546434

Fax: +44 (0)1937 546333

Email: customer-services@bl.uk

Public Holiday Closures (April 2014)

All Document Supply services will be closed on the following dates:

Easter - Friday 18 April and Monday 21 April

  • The Boston Spa Reading Room will close at 16:30 on Thursday 17 April, re-opening at 09:00 on Tuesday 22 April
  • We will not process any requests received after 22:00 (UK time) on Thursday 17 April until our document supply service reopens on Tuesday 22 April at 08:00 (UK time). This includes any requests for the 2 hour service.
  • Any 2 hour or 24 hour requests received at the British Library after 22:00 on Thursday 17 April will be timed from 08:00 on Tuesday 22 April.
  • Articles available for Immediate Download will continue to be delivered during this period.

 

Early May bank holiday - Monday 05 May

  • The Boston Spa Reading Room will close at 16:30 on Friday 02 May, re-opening at 09:00 on Tuesday 06 May
  • We will not process any requests received after 02:30 (UK time) on Saturday 03 May until our document supply service reopens on Tuesday 06 May at 08:00 (UK time). This includes any requests for the 2 hour service.
  • Any 2 hour or 24 hour requests received at the British Library after 02:30 on Saturday 03 May will be timed from 08:00 on Tuesday 06 May.
  • Articles available for Immediate Download will continue to be delivered during this period.

 

Monday Spring bank holiday – Monday 26 May

  • The Boston Spa Reading Room will close at 16:30 on Friday 23 May, re-opening at 09:00 on Tuesday 27 May
  • We will not process any requests received after 02:30 (UK time) on Saturday 24 May until our document supply service reopens on Tuesday 27 May at 08:00 (UK time). This includes any requests for the 2 hour service.
  • Any 2 hour or 24 hour requests received at the British Library after 02:30 on Saturday 24 May will be timed from 08:00 on Tuesday 27 May.
  • Articles available for Immediate Download will continue to be delivered during this period.