We have reduced the number of Reply Codes we will use to describe the status of requests sent by ARTEMail from over 100 to just 24!! To supplement the codes we will also email you the equivalent status in plain English, which will include unique British Library assigned order line numbers cross referenced to your request numbers for tracking.
| Computer Readable Code | Plain English Summary |
| CANC | Order cancelled |
| CAT*REAPPLY [number of weeks] | Unable to fulfil - Not currently available |
| CRF*CANNOT MATCH ITEM | Unable to fulfil - Cannot match |
| DIRECT | Unable to fulfil - Suppliers found |
| DUE | Please return item - Overdue |
| DUE*AUTOMATIC RENEWAL PENDING | Item due for return- Automatic renewal pending [return date] |
| DUE WAIT | Item due back soon - No renewal available |
| *FINAL DEMAND | Return OVERDUE item immediately |
| *INVALID ORDERING OPTIONS | Unable to fulfil - Invalid ordering options |
| NCANC | Order not available for cancellation |
| NO RENEW | Item not available for renewal |
| NOT | Unable to fulfil - Not held/no longer available |
| NOT*NUKL | Unable to fulfil - Suppliers not found |
| RCOP | Unable to fulfil - Copyright restrictions |
| RENEWED*[dd-mm-yyyy] | Item renewed |
| SHIPPED COPY | Sent for despatch |
| SHIPPED ELECTRONICALLY | Ready for download |
| SHIPPED LOAN | Despatched |
| *TOTAL LIBRARY | Sent to Partner supplier |
| *TOTAL LIBRARY MAX COST [amount] | Unable to fulfil - Exceeds Maximum Cost |
| TOTAL LOAN*MORE THAN 1 VOLUME | Unable to fulfil - More than 1 volume |
| USE O/D | Revised estimated despatch date |
| USE*[number] | On waiting list |
For Detailed Descriptions and Further Information on Reply Codes, please click here.
