Frequently asked questions about Secure Electronic Delivery.
Adobe Digital Editions Questions
1. What software do I need to receive SED documents?
2. What is Adobe Digital Editions (ADE)?
3. How big is the ADE software?
4. How do I download Adobe Digital Editions?
5. Do I need to have Adobe Reader in order to view my SED documents in ADE?
6. Do I need to activate ADE once I have downloaded it?
7. What are my alternative delivery methods if I can no longer continue to receive SED documents?
8. I’m having trouble downloading ADE. Who can help?
9. What are the system requirements for ADE?
General SED Questions
10. How do I receive the document?
11. How many times can I print the document?
12. How much time do I have to download and print the document?
13. Can I forward the document?
14. Can I save documents on my hard drive?
15. I only use Linux. Can I use Secure Electronic Delivery?
You can download ADE today, free from the Adobe Digital Editions website.
If you are a pharmaceutical company and hold a CLA ABPI Pharmaceutical License, please contact firstname.lastname@example.org Support Centre for Adobe Digital Editions that covers installation troubleshooting. You can also contact us at email@example.com and we will do all that we can to help. Adobe website
We send you an email message to tell you that it is available. This will have your order/request number in the header subject line and will contain the hyperlink(s) to your document(s). Click on the link while your computer is connected to the Internet to download the document.
Note: you are only allowed to access the document from our secure server once. So do not click on the link if you don't intend to download the document.
The electronic copy will be available for collection from the server for 30 days, after which the file will be deleted. If you cannot access the file within this time, you should contact Customer Services for advice.
We suggest that you print a copy as soon as you can after downloading the document. If the document was ordered by a UK or Irish customer through our Library Privilege service, i.e. without paying a copyright fee, the document must be printed before the 14 days are up because access locks 14 days after the notification email. If a copyright fee is paid, most documents can be stored for up to 14 days, but we still recommend you take your printout as soon as it's convenient.
When we supply articles electronically we send them securely in order to ensure that the item is used as permitted and copyright law is observed. The intention is that a single copy is printed off for research purposes. Whilst the library enables access to information we also need to make sure that we are respecting copyright law.