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Welfare Reform on the Web (October 2011): Social care - overseas

Cost effectiveness of an integrated service delivery model as measured by worker retention

A.P. Barbee and B. Antle

Children and Youth Services Review, vol. 33, 2011, p. 1624-1629

The Neighborhood Place model developed in Louisville, Kentucky offers co-location of social services in a community-based setting that is convenient to clients. It also moves beyond co-location to provide integrated service delivery, maintaining a common philosophy of care and streamlining paperwork. This study explored the impact of the Neighborhood Place model on staff turnover. Thirty four workers from this type of setting and from a traditional setting in two cities in a Southern state were interviewed. In addition, turnover rates were calculated and compared. The workers located near their clients and with staff from other agencies had higher morale, lower stress levels, more positive attitudes towards clients, knew more about the communities that clients lived in and had more chances to collaborate to solve client problems than those in a more traditional setting. The staff turnover rate was lower in the integrated service delivery setting than in either the traditional setting or in the state overall.

Reforming long-term care in Europe

J. Costa-Font (editor)

Chichester: Wiley, 2011

The assistance given to older people to help with the essential activities of their daily lives is one of the key policy responsibilities undergoing an expansion of public coverage. This book offers the most up-to-date analysis of the features and developments of long-term care in Europe. Each chapter focuses on a key question in the policy debate in each country and offers a description and analysis of each system. It compares countries comparatively less studied, for example, Eastern Europe, Italy and Spain, with the experiences of reform in Germany, the UK, Netherlands and Sweden.

Social work and policy transfer: reflections on introducing vocational qualifications in Vietnam

I. Stevens, R. Taylor and Nguyen Thi Thai Lan

International Social Work, vol. 54, 2011, p. 647-661

This paper compares contemporary developments in social work in Vietnam with the UK, focusing on three key areas: the role of the paraprofessional within Vietnam's social work system; the potential of vocational education; and the different expectations of social work in the 21st century. It shows that the emerging paraprofessional in Vietnam could lead to the formation of a role in which all aspects of the care relationship are valued and where the importance of a holistic approach is underlined. Further, Vietnam's system of vocational education, aligned with rapid economic expansion, may lead to new ways of working, job titles and job descriptions that are prized from the outset. These developments give rise to a hope that social work in Vietnam will not be beset by the unhelpful professional/non-professional divide that characterises the UK scene.

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