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Welfare Reform on the Web (November 2000): Medical Profession - UK - Regulation

THE HANDLING OF COMPLAINTS BY THE GMC: A STUDY OF DECISION-MAKING AND OUTCOMES

I. Allen

London: Policy Studies Institute, 2000

A review of how the GMC handles complaints against doctors found shortcomings in consistency and transparency of decision-making. The lack of a common definition of what constitutes serious professional misconduct was found to be a major problem, but there was no evidence of discrimination or racial bias in complaints handling. Recommends that protocols should be developed for dealing with complaints alleging poor treatment, that the whole process of complaints handling should be subject to continual audit, and that written records should be kept of all decisions taken.

THE TELLING TRUTH

C. Clothier

Health Service Journal, vol.110, Sept. 14th 2000, p.29

The inquiry into the case of serial killer GP Harold Shipman is to be held in public. Author argues that the truth would be more likely to come out if the inquiry were private.

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