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Welfare Reform on the Web (October 2003): Social Care - UK

IT'S A DOG'S LIFE FOR PROVIDERS

S. Inch

Community Care, September 4th-10th 2003, p.36-7

Local authorities regularly put existing services out to tender, a process called re-tendering which is immensely stressful for providers. Service providers' concerns about re-tendering centre on its cost, the effect on users, how the quality of the service is affected, and the impact on partnerships.

LETS TALK BUSINESS

J. Harris

Community Care, 21-27 August 2003, p.36-37

UK Social services have adopted a business ethos where the emphasis, where possible, is to deliver profit. Business practices, such as competition, performance indicators and contracts, are beginning to dominate and this modernisation of social work is presented as something that all social workers should welcome. However many are demoralised and concerns are numerous. These not only include fears that any view which doesn't conform to the party line will not be tolerated, but also, more significantly, there is a feeling that what it means to be a social worker has inherently changed. Business thinking is at odds with many social workers' perspectives and this results in problems. Social workers need to continue to find ways to emphasise the variability and unpredictability of their users' needs - the business of social work.

PROTECTING PEOPLE, IMPROVING LIVES: ANNUAL REPORT AND ACCOUNTS 2003

National Care Standards Commission

2003

Report shows how the National Care Standards Commission has delivered on its mission to protect people who are cared for by the services it regulates and to improve the quality of those services. It also shows the Commission's performance against its five objectives for the year:

  • making systems effective;
  • starting to make a difference;
  • getting known as a force for good;
  • providing information;
  • getting its house in order.
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