S. Loo and N. Lucas
Journal of Education and Work, vol.17, 2004, p.301-313
Based on a small-scale research project on further education colleges in London and the South-East, article analyses the issues and challenges arising from their involvement in the New Deal for the Young Unemployed. It argues that the New Deal was qualitatively different from past schemes for the unemployed and did represent a commitment on the part of New Labour to social inclusion. Good practice was found in colleges when top management was committed to the New Deal and was supported by a dedicated team of New Deal tutors.
N. Coleman, N. Rousseau and H. Carpenter
Department for Work and Pensions, 2004 (Research report; 223)
Report on a quantitative survey of customers who experienced the "front end" process integrated pathfinder and Day Two offices. The survey collected data on service delivery at First Contact, the Financial Assessor meeting and the initial mandatory Work Focused Interview and considered clients' perceptions of the effect of the Jobcentre Plus process on their behaviour and attitudes. Found that the majority of Jobseekers and around half of non-Job Seekers' Allowance (non-JSA) customers discussed work at First Contact, and most found this helpful. Financial Assessors were found to be providing clients with more extensive advice and help with benefit entitlements. The vast majority of clients discussed work at their Work Focused Interview, but few non-JSA customers completed a voluntary Customer Action Plan.
(For a report on qualitative research see Research Report 222, 2004)