Work and Pensions Committee
London: TSO, 2005 (House of Commons papers, session 2004/05; HC44)
Concludes that the Child Support Agency is a failing organisation which is currently in crisis. This is due to a failure of senior management leadership, inadequate training for frontline staff, and the delayed implementation of a new IT system. If there is no prospect of significant improvement in response to this critical report, the Committee recommends that the Agency should be wound up.
Department of Trade and Industry
Consultation includes proposals to:
(For discussion see Public Finance, Apr.1st-7th 2005,p.22-25)