P. Rosenthal and R. Peccei
International Journal of Public Sector Management, vol.19, 2006, p.67-78
Article investigates the reaction of front-line staff in Jobcentre Plus to the relabelling of benefits recipients as customers. Data from semi-structured interviews suggest that the majority of front-line staff are aware of and at least superficially accepting of the change. However advisers’ more substantive view of the new role is characterised by a high degree of ambiguity and tension. This may be an inescapable product of the contradictory elements of a role characterised at least as much by heightened obligation and standardised entitlement as by notions of individual choice and rights.
Working Brief, issue 171, 2006, p.16-17
The 2006 Green Paper on welfare reform increases the pressure on lone parents to look for work. Key proposals are:
Article critically evaluates these proposals.