Transparency notice - commercial services (Incl. Ethos, BL On Demand, & Imaging Services)
When you engage with one of our commercial Services you will normally be asked to create an account, either as a business or as a private individual. We will collect details about you (and your company), as well as contact details and payment information.
We will use your personal information to provide you with the Services that you have requested from us, such as document supply or imaging services (e.g. in the performance of a contract with you), and to supply you with relevant transactional documentation.
We may also use your contact information to contact your business or organisation with information about our Services which we believe may be of interest to you. This is on the basis of our legitimate interests, as set out in the Privacy of Electronic Communication Regulations 2003 (as amended), which covers business to business email communications.
We may analyse your transactions with us to carry out our legitimate interests in monitoring, auditing, and developing the Services that we provide.
We will retain your account information for as long as it remains current. Transactional information will be retained for the year in which the transaction took place, and then for a further six years in order to comply with tax and accounting rules.
Many of our commercial Services allow nominated administrators within an organisation to set up and manage a corporate account by controlling the level of use by their colleagues or students, and adding or removing their names and contact details from the corporate account. If you are using a corporate account you should consult your organisation’s policies for the terms and conditions under which you may use your organisation’s corporate account, and information on how your personal information is being used in that context.