1. Purchasing your ticket

• You may book up to 10 tickets per transaction
• E-tickets will be sent to you as a single pdf document attached to an email

  Concessions

• We offer concessionary rates to exhibitions and selected events for those senior 60+, 18–25, under-18, students, receiving Jobseekers Allowance, those with a disability and carers. We reserve the right to ask you for proof of eligibility for such concessions
• If you wish to book one of our dedicated wheelchair spaces in our main venues, please contact the Box Office. We are unable to offer wheelchair spaces for sale online

• Each ticket is unique and is only valid for the admission of one person only and should not be duplicated. Please note that seats, where applicable, are allocated on a first come, first served basis. We cannot guarantee that groups will be seated together

• If you have not received your e-tickets or are experiencing any technical difficulties please check your spam inbox. E-tickets come from the address boxoffice@bl.uk and this email can be used for further enquiries
• If you cannot open or find your electronic ticket, please contact the Box Office prior to the performance to arrange a ticket replacement

2. Cancellation or changes

By you:

Please note that you have no statutory right to amend or to cancel and receive a refund for an event you have booked. However, if you cannot attend due to exceptional circumstances, please contact our Customer Services team who may be able to help you. We are only able to consider requests for refund or replacement that come in via email.

By Us:

It may be necessary in some circumstances for us to cancel your ticket without notice. If this happens, we will where possible offer you an alternative ticket, or an exchange or a refund equivalent to the cost of the ticket, but we will not reimburse your travel or any other expenses, or any donation made at the time your ticket was purchased.

You do not have to return your e-ticket if you don’t attend. We will invalidate the e-ticket.

3. Admission

• Please ensure that you bring your ticket or e-ticket with you, together with proof of eligibility where required for concessionary rates when you attend for your event. We cannot grant access without a valid ticket
• We advise you to arrive 10 minutes before your event is due to start. Latecomers' admission cannot be guaranteed. Where possible we will try to admit you at a suitable break in the event. If this is not possible, no refund will be provided
• We advise you to leave coats and bags in our cloakroom and locker room facilities. Please note that we also reserve the right to request that you leave phones, coats and bags in these facilities for certain events. (Further details will be provided in the description of the event, if necessary.) Please be aware that bags larger than airline carry-on size (56cm x 45cm x 25cm) are not allowed into the building, and our cloakroom cannot accept items exceeding 50cm in any direction. Oversize items such as prams or pushchairs can be left in the locker room
• Unless otherwise specified in the details of the individual event, children can be admitted to our events and exhibitions. Children under 11 years old must be accompanied by an adult
• By attending an event you:
  • agree to comply with our Conditions of Entry; and
  • consent to filming, photography and sound recording which may include you as a member of the audience, and its use for any purposes in private and commercial distribution without payment or copyright. Wherever possible, tickets and signage in the building will state whether events will be filmed and provide instructions about how to avoid being recorded or photographed if you do not wish to be
• You may not consume food or drink whilst in the event
• Unless otherwise stated in the description of the event, cameras and recording devices are not normally permitted at ticketed events. Please contact the Events team at your earliest convenience if you wish to seek exceptional permission to use any of these devices. Please note that such permission will be granted solely at our discretion

4. Maintaining your privacy

We are committed to protecting your privacy. Please read our privacy statement.

British Library Board

February 2023