Accenture global cities forum - Los Angeles: exploring people’s perspectives on the role of government
- Document type
- Corporate author(s)
- Accenture Institute for Public Service Value
- Date of publication
- 1 April 2008
- Institute for Public Service Value
- Management & leadership: including strategy, public sector management, operations and production
- Business and management
- Material type
This study reports detailed observations and findings of the Global Cities Forum held in Los Angeles in 2007. The Accenture Institute for Health & Public Service Value designed the study as a series of citizen panels in world cities. Each Forum includes around 70 local residents randomly selected to represent the city’s demographics, providing strong, qualitative insight into what people think about government and public services and how they judge public value. The participants to the forum identified the main issues affecting the city: health, learning and education, and ease of transport. Participants were asked to think and talk about public value from three different points of view: that of service user, taxpayer and citizen. In their discussions and role-playing activities, they acknowledged the tensions among those perspectives. But through deliberations, they were able to agree on the general principles of public value that should guide government in improving quality of life for all citizens of Los Angeles (accountability, efficiency and value for money) and provided a clear ‘to do’ list for the government of the city:
- Increase health care capacity and equality across hospitals and for everyone in Los Angeles—regardless of their ability to pay.
- Enforce consistent educational standards across schools, provide services efficiently to deliver maximum value for taxpayer dollars, and prepare students for the workplace and for their role as citizens.
- Enhance the safety, affordability, coverage and frequency of public transportation to help alleviate traffic congestion and reduce environmental damage.
Related to Management & leadership: including strategy, public sector management, operations and production
Downloadable paper looking at the incentive packages of FTSE 350 firms
Downloadable briefing on the voting patterns of shareholders on FTSE 100 CEO pay
Downloadable white paper defining what organsiational purpose is and how it can help drive performance.
Downloadable report looking at what employers think should be done to help prepare students for working life.
Related to Accenture
We’re now shifting into hyperpersonalisation, in which advanced datasets - including geolocation, sentiment analysis, facial analysis, online and offline behaviour, social platforms and other sources
Enabling the modern business through IT: how cloud ERP can help meet rapidly evolving business needs
As the pace of innovation accelerates, customer needs change, and industries converge, many companies are finding it challenging for their information technology to support the rapidly changing needs
In the early days of digital, technological advances were associated primarily with efficiency. Taking human intervention out of work and replacing it with automation and changing the very foundations
Generation D Europe investor survey: understanding expectations of wealth management in the digital world
Generation D investors are heavy users of digital technology in all aspects of their lives, including their investing habits, and have the desire and means to invest. They span socioeconomic lines and