Accenture global cities forum - Los Angeles: exploring people’s perspectives on the role of government

Accenture global cities forum - Los Angeles: exploring people’s perspectives on the role of government
Document type
Corporate author(s)
Accenture Institute for Public Service Value
Date of publication
1 April 2008
Institute for Public Service Value
Management & leadership: including strategy, public sector management, operations and production
Business and management
Material type

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This study reports detailed observations and findings of the Global Cities Forum held in Los Angeles in 2007. The Accenture Institute for Health & Public Service Value designed the study as a series of citizen panels in world cities. Each Forum includes around 70 local residents randomly selected to represent the city’s demographics, providing strong, qualitative insight into what people think about government and public services and how they judge public value. The participants to the forum identified the main issues affecting the city: health, learning and education, and ease of transport. Participants were asked to think and talk about public value from three different points of view: that of service user, taxpayer and citizen. In their discussions and role-playing activities, they acknowledged the tensions among those perspectives. But through deliberations, they were able to agree on the general principles of public value that should guide government in improving quality of life for all citizens of Los Angeles (accountability, efficiency and value for money) and provided a clear ‘to do’ list for the government of the city:

  1. Increase health care capacity and equality across hospitals and for everyone in Los Angeles—regardless of their ability to pay.
  2. Enforce consistent educational standards across schools, provide services efficiently to deliver maximum value for taxpayer dollars, and prepare students for the workplace and for their role as citizens.
  3. Enhance the safety, affordability, coverage and frequency of public transportation to help alleviate traffic congestion and reduce environmental damage.

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