Using performance indicators in public service provision

Using performance indicators in public service provision
Document type
Briefing
Corporate author(s)
Economic & Social Research Council
Publisher
ESRC
Date of publication
1 May 2012
Series
Evidence Briefings
Subject(s)
Management & leadership: including strategy, public sector management, operations and production, Trends: economic, social and technology trends affecting business
Collection
Business and management
Material type
Reports

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This evidence briefing highlights the findings, and their relevance in key policy areas, of an evidence review carried out at the ESRC Centre for Market and Public Organisation (CMPO) into the use of performance indicators (PIs) to compare service providers and improve public services. The evidence shows that the effectiveness of using PIs in conjunction with user-based accountability mechanisms such as consumer choice is mixed. PIs are more effective within a top-down or bureaucratic accountability mechanism, such as a targets regime with explicit rewards and/or sanctions for performance relative to target.

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