Joining the dots

Document type: Report
Corporate author(s): Hay Group
Publisher: Hay Group
Date of publication: 1 December 2015
Subject(s): Management & leadership: including strategy, public sector management, operations and production

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This report helps the reader create an engagement program that enhances the customer experience.

Reading it will help you to:

Understand the link between the employee and the customer experience, and why you should drive that link in your organisation.
Follow five steps for linking up your data to demonstrate the impact that engagement is having on the customer and your business.
Use your findings to create a practical, customer-focused employee engagement programme that works for your organisation.

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