Joining the dots

Joining the dots
Document type
Report
Corporate author(s)
Hay Group
Publisher
Hay Group
Date of publication
1 December 2015
Subject(s)
Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Report

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This report helps the reader create an engagement program that enhances the customer experience.

Reading it will help you to:

  • Understand the link between the employee and the customer experience, and why you should drive that link in your organisation.
  • Follow five steps for linking up your data to demonstrate the impact that engagement is having on the customer and your business.
  • Use your findings to create a practical, customer-focused employee engagement programme that works for your organisation.

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