Joining the dots
- Document type
- Corporate author(s)
- Hay Group
- Hay Group
- Date of publication
- 1 December 2015
- Management & leadership: including strategy, public sector management, operations and production
- Business and management
- Material type
This report helps the reader create an engagement program that enhances the customer experience.
Reading it will help you to:
- Understand the link between the employee and the customer experience, and why you should drive that link in your organisation.
- Follow five steps for linking up your data to demonstrate the impact that engagement is having on the customer and your business.
- Use your findings to create a practical, customer-focused employee engagement programme that works for your organisation.
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