Acas digital advice evaluation 2018

Cover image
Document type
Report
Author(s)
Kuechel, Alistair; Barnes, Matt; Svanaes, Siv; Rossiter, Helen; Whittaker, Sam
Publisher
ACAS
Date of publication
1 December 2018
Subject(s)
People management: all aspects of managing people
Collection
Business and management
Material type
Reports

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This report presents the findings of an evaluation of digital advice on the Acas website. In all, 3,581 web and telephone interviews were completed with users who responded to a pop-up invitation set up on the Acas website in Spring 2018. The research aimed to evaluate short and long-form employment relations advice, map user journeys, understand the difference between different groups - especially employees and employers - and create a series of future baseline measures to support future evaluation.

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