Accessible communications policy: how we communicate with people in a way they can understand

Document type
Policy briefing
Corporate author(s)
Care Quality Commission
Care Quality Commission
Date of publication
16 October 2012
Health Services, Social Work, Social Care and Social Services
Social welfare
Material type

Download (145KB )

This document sets out Care Quality Commission's (CQC) policy for ensuring that everyone can access and understand the information they provide, and that they can communicate with CQC in ways that meet their needs.  It provides the general principles of their accessible communications policy and the specific guidelines they will use in disseminating and receiving information. These include making information available in a variety of formats and languages.