Action plan for working with people who use services and the public 2013-2016

Document type
Corporate author(s)
Great Britain. Care Quality Commission
Care Quality Commission
Date of publication
1 September 2013
Health Services, Social Work, Social Care and Social Services
Social welfare
Material type

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This plan describes how Care Quality Commission (CQC) intends to deliver the promises they have made in Putting people first, their Statement of Involvement. CQC will update the plan each year and will report on what they have achieved. They will recruit a panel of people who use services to hold them to account and to scrutinise them on the promises they have made. CQC have developed this plan with a range of people who use services and groups that represent them, both locally and nationally. They have also drawn on the feedback people gave to the consultation on CQC's Strategy 2013 to 2016, Raising Standards, putting people first.