Alternative dispute resolution for consumers: government response to the consultation on implementing the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation

Alternative dispute resolution for consumers: government response to the consultation on implementing the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulation
Document type
Paper
Corporate author(s)
Great Britain. Dept. for Business, Innovation and Skills
Publisher
BIS
Date of publication
18 November 2014
Subject(s)
Marketing: all aspects of marketing, advertising and public relations
Collection
Business and management
Material type
Reports

This item is only available to registered users

Register now or Log in

Your use of this content is subject to the terms and conditions of this portal

A paper summarises responses to a consultation on the implementation of the EU directive on consumer Alternative Dispute Resolution into UK law, and the Government's responses to them. The current situation of ADR in the UK is described. It has been decided that the Government will assist with the creation of a residual ADR scheme to cover industries without their own sectoral scheme, and work with Citizens Advice to create an online consumer complaints helpdesk. The UK's competent authority will be the Trading Standards Institute overall, with existing individual sector regulators covering their sectors. There will be further consideration on simplifying the sector.

Related to Marketing: all aspects of marketing, advertising and public relations

Challenges-and-opportunities-facing-marketers-in-2017

Downloadable report about key challenges and opportunities marketers are facing in 2017.

Building marketing and sales capabilities to beat the market

The lean-manufacturing revolution profoundly altered the business world as companies reinvented how they built things to…

Six steps to transform your marketing and sales capabilities

Business leaders face pressure to deliver above-market growth at the best of times. When the global economy is weak, that…

Consumer protection partnership: priorities report 2015: second report on the partnership's work to date and future priorities

A report from the Consumer Protection Partnership describes their activities in 2013-4 and plans for 2015. Past priorities…

More items related to this subject

Related to BIS

Independent review of consumer protection measures concerning online secondary ticketing facilities

This independent review jointly commissioned by The Department for Business, Innovation and Skills (“BIS”) and the Department for Culture, Media and Sport (DCMS) assesses the consumer protection measures

Understanding mature entrant’s transitions to postgraduate taught study

This paper presents evidence on the transitions of UK domiciled mature students (those aged over 25 on entry) into full-time and part-time postgraduate taught study.The study has been stimulated

Understanding mature entrant’s transitions to postgraduate taught study: appendices

This paper contains appendices to the research paper “Understanding mature entrant’s transitions to postgraduate taught study’.The tables presented in the appendix 1 provide detail on the experiences

Secondary ticketing review: online secondary facility user survey research paper

This paper identifies the types of people using online secondary ticketing facilities, their experience of using them and the types of tickets bought and sold.The Department for Business, Innovation

More items related to this publisher