An analysis of the numbers of hospital complaints relating to end of life care over a six month period - in four hospital trusts

Document type
Report
Corporate author(s)
NHS National End of Life Care Programme
Publisher
NHS National End of Life Care Programme
Date of publication
1 November 2010
Subject(s)
Health Services
Collection
Social welfare
Material type
Reports

Download (250KB )

This document reports on a six month data collection exercise to help identify the number of complaints relating to adults receiving end of life care in four hospital trusts. The emerging themes to end of life care complaints lean strongly towards communication issues and appropriate clinical care (as it is interpreted by the complainant). It may be feasible to consider that improvements in levels of communication and understanding may also result in improvement of what is considered to be good end of life care and clinical aspects of care. 

Related to NHS National End of Life Care Programme

Healthcare UK overview and annual review: 2014/15

Healthcare UK is a joint initiative of the Department of Health, UK Trade and Investment, and NHS England. It helps UK healthcare providers to do more business overseas. It does this by promoting the

Multilateral gain/loss sharing: a financial mechanism to support collaborative service reform

Across the health and care sector, there is a move towards offering better co-ordinated services through new networked and integrated models of care. The launch of the ‘NHS Five Year Forward View’ has

Mental healthcare: a capitated approach to payment with outcomes and risk share components

This document is intended for all organisations involved in commissioning or delivering new care models. It is aimed at providers and commissioners who are interested in more information on outcomes-based

Mental health staffing framework

This new framework for senior mental health professionals is designed to ensure that the right people with the right skills are recruited to the right in-patient mental health settings. It is not intended

More items related to this publisher