An analysis of the numbers of hospital complaints relating to end of life care over a six month period - in four hospital trusts

Document type
Corporate author(s)
NHS National End of Life Care Programme
NHS National End of Life Care Programme
Date of publication
1 November 2010
Health Services
Social welfare
Material type

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This document reports on a six month data collection exercise to help identify the number of complaints relating to adults receiving end of life care in four hospital trusts. The emerging themes to end of life care complaints lean strongly towards communication issues and appropriate clinical care (as it is interpreted by the complainant). It may be feasible to consider that improvements in levels of communication and understanding may also result in improvement of what is considered to be good end of life care and clinical aspects of care. 

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