Appendices to Provider handbook: consultation: NHS GP practices and GP out-of-hours services

Document type
Corporate author(s)
Great Britain. Care Quality Commission
Care Quality Commission
Date of publication
1 April 2014
Health Services
Social welfare
Material type

Download (293KB )

This guidance describes CQC's approach to regulating, inspecting and rating NHS GP practices and GP out-of-hours services. It forms part of a public consultation CQC carried out on their approach to regulation and inspection in all sectors. In A fresh start for the regulation and inspection of GP practices and GP out-of-hours services, the CQC set out proposals, which included a national team of expert inspectors that include GPs and other experts, and people with experience of receiving care. CQC will use Intelligent Monitoring to decide when, where and what to inspect, including listening better to people’s experiences of care and using the best information across the system. The CQC inspectors will use professional judgement, supported by objective measures and evidence, to assess services against five key questions.

  • Are they safe?
  •  Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs
  • Are they well-led?

At the moment there is a lack of clarity about what good care looks like in general practice. CQC intends to change this by defining what good quality care looks like in relation to these five questions.

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