Benchmarking to improve operational excellence capability: summary

Benchmarking to improve operational excellence capability: summary
Document type
Summary
Corporate author(s)
Corven Networks
Publisher
Corven Networks
Date of publication
15 May 2012
Subject(s)
Management & leadership: including strategy, public sector management, operations and production, Marketing: all aspects of marketing, advertising and public relations
Corporate subject(s)
Royal Bank of Scotland
Collection
Business and management
Material type
Reports

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This summary is based on research undertaken by Corven Consulting's Operational Excellence Network to understand current best practices in the use of measurement and benchmarking in driving operational excellence programmes. It looks at the different benchmarking models in use, including EFQM, and includes a case study of practice at Royal Bank of Scotland.

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