Councils have a duty of care to people in their area who receive care. If something happens to their care provider, councils have a moral and legal duty to help them find new care. This guide, which supports the implementation of the Care Act 2014 outlines some of the reasons care providers fail and how councils have responded to the need to help people find new care. It is also a practical guide to developing contingency and continuity plans to help councils prepare for any provider failure and work through disruption with providers, care users and their families. It was developed through an open process in collaboration with social care professionals, the financial services industry, emergency planners and provider and user representatives.