A commissioner’s guide to developing and sustaining user-led organisations

Document type
Bott, Sue; Sweeney, Angela; Watts, Rich
Social Care Institute for Excellence
Date of publication
1 June 2010
Workforce development guide; 36
Social Work, Social Care and Social Services, Disabled people, Mental health services, Older Adults
Social welfare
Material type

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A user-led organisations (ULO) is an organisation that is run and controlled by people who use support services including disabled people, mental health service users, people with learning difficulties, older people, and their families and carers. ULOs are essential to the transformation of adult social care therefore local authorities should invest in and work with them. This guidance helps commissioners to meet this policy requirement and:

  • explains why commissioners must develop and sustain ULOs
  • provides background information about ULOs
  • offers practical advice for developing and strengthening ULOs
  • suggests resources that can help.

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