Commissioning to develop and sustain user-led organisations (ULOs)

Document type
Corporate author(s)
Social Care Institute for Excellence (Great Britain)
Social Care Institute for Excellence
Date of publication
1 June 2010
At a glance; 25
Social Work, Social Care and Social Services, Disabled people, Mental health services, Older Adults
Social welfare
Material type

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This At a glance summary looks at how commissioners working in local authorities can commission in a way that develops and strengthens user-led organisations or ULOs. Developing ULOs is a key component in delivering personalisation outcomes. Strong ULOs help commissioners tackle inequality, build social capital, contribute to prevention, and be more responsive to the local community.Commissioners can create and sustain ULOs by making their contracting processes more accessible and easier to understand; by developing the tender specification with local service user involvement and by considering limiting tenders to supported businesses

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