Complaints and raising concerns: report, together with formal minutes relating to the report

Document type
Report
Corporate author(s)
Great Britain. Parliament. House of Commons. Health Committee
Publisher
TSO
Date of publication
21 January 2015
Series
House of Commons papers, session 2014/15; HC 350
Subject(s)
Health Services
Collection
Social welfare
Material type
Reports

Download (402KB )

Most of those who complain about NHS services do not seek financial redress, but do so because they wish to have their concerns and experiences understood and for any failings to be acknowledged and put right so that others do not suffer the same avoidable harm. Where such errors occur, patients and their families deserve to be met with a system which is open to complaints, supports them through the process and which delivers a timely apology, explanation and a determination to learn from mistakes. The current system for complaints handling however, remains variable. Too many complaints are mishandled with people encountering poor communication or at worst, a defensive and complicated system which results in a complete breakdown in trust and a failure to improve patient safety.

The treatment of staff whistleblowers remains a stain on the reputation of the NHS and has led to unwarranted and inexcusable pain for a number of individuals. The treatment of those whistleblowers has not only caused them direct harm but has also undermined the willingness of others to come forward and this has ongoing implications for patient safety.

Related to TSO

BHS: First Report of the Work and Pensions Committee and Fourth Report of the Business, Innovation and Skills Committee of Session 2016-17. Report together with formal minutes relating to the report

BHS (British Home Stores), which was founded in 1928, was bought by Sir Philip Green in 2000. It became part of the Taveta group, which is ultimately controlled by Lady Green, in 2009. On 11 March 2015

A reconsideration of tax credit cuts: report, together with formal minutes relating to the report

The 2015 Summer Budget proposed draconian cuts to in-work tax credits in 2016-17. Even when combined with the welcome increase in the income tax personal allowance and the National Living Wage, these

Education, skills and productivity: commissioned research

The Education Committee and the Business, Innovation and Skills Committee agreed to carry out joint work on the contribution that education and skills make to productivity. In preparation for this work,

Welfare-to-work: report, together with formal minutes relating to the report

The Work Programme has streamlined the procurement of welfare-to-work, created a stable, GB-wide welfare-to-work infrastructure, and now produces a similar level of job outcomes for mainstream participants

More items related to this publisher