A contradiction in terms? Making sense of emotional intelligence in a construction management environment

A contradiction in terms? Making sense of emotional intelligence in a construction management environment
Document type
Article
Author(s)
Lindebaum, Dirk; Cassell, Catherine
Publisher
Chartered Management Institute
Date of publication
1 December 2010
Subject(s)
Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

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This study seeks to contribute preliminary empirical evidence to the debate around the link between emotional intelligence (EI) and individual performance within organisations and the need for scholars to apply a more differentiated lens when examining the utility of EI in a particular organizational context. Drawing upon an interpretivist approach and a narrative analysis, the article examines how UK construction project managers make sense of EI, and how this shapes their receptiveness to the construct. the data analysis suggests that there are enduring, albeit changing, characteristics of the industry and the sense making processes of project managers that renders the construct, at least for the time being, of limited utility. Thus, this analysis is a cautionary tale for those management scholars and practitioners who argue for the 'trainability' of EI.

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