Critical success factors that enable individuals to die in their preferred place of death

Document type
Corporate author(s)
NHS National End of Life Care Programme
NHS National End of Life Care Programme
Date of publication
23 February 2012
Health Services, Older Adults, Social Work, Social Care and Social Services
Social welfare
Material type

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Highlighting good practice from seven Primary Care Trusts across the country, this report identifies the critical success factors associated with improving end of life care and enabling a person to die in the place of their choice. The report is intended as a starting point to help those commissioning and planning services to see what has worked well in other areas, however it does not suggest that one size fits all. The factors that are considered critical are:

  • Strong commissioning and clinical leadership
  • Use of nationally recognised drivers that attract payment
  • Flexible budgets and care packages
  • Use of nationally recognised tools or their local equivalent
  • Shared electronic information systems
  • Clearly defined access to 24 hour cover
  • Development of care homes
  • Use of facilitator roles and co-ordination of care across boundaries
  • Training to support staff delivering end of life care.