The customer is always right: putting consumers back at the heart of UK energy policy

Document type
Howard, Richard
Policy Exchange
Date of publication
16 July 2015
Poverty Alleviation Welfare Benefits and Financial Inclusion
Social welfare
Material type

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The average household energy bill has risen by £120 over the past five years purely due to ill thought through energy and climate policies which fail to put affordability at the heart of policymaking. This report argues that while the energy companies have been blamed by various bodies, including politicians, for not doing more to lower bills, government is as much to blame. It argues that policymakers have, for too long, failed to strike the right balance between energy affordability and decarbonising the economy. While reducing the UK’s carbon emissions remains critical, the paper says that reducing energy bills must also be at the forefront of every single future policy decision taken by the government.

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