Dealing with the realities of resettlement: the work of Nacro’s helpline

Document type
Corporate author(s)
Date of publication
1 January 2008
Resettlement, Offenders
Social welfare
Material type

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This report provides a unique insight into the realities of resettlement for ex-prisoners and offenders through its account of the work of Nacro’s Resettlement Plus Helpline.The helpline was set up in 2000, and in its first year answered 7,000 enquiries. Demand for the service has grown year on year, particularly since the Criminal Records Bureau (CRB) introduced disclosure checks in 2003. As well as dealing with the enquiries, it also provides advocacy, training and information services drawing on the team’s expertise in resettlement issues. It is committed to helping those most at risk of reoffending or social exclusion to sort themselves out after a period of offending behaviour or imprisonment.

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