In April 2013, CQC published its new strategy ‘Raising Standards, Putting People First’. In this document, CQC stated its intention to redevelop its inspection methodology and the information that is provided to the public following an inspection.
This change focuses not only on how services are inspected, but also the five key questions which inspectors will ask about services:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they well led?
- Are they responsive to people’s needs?
Qualitative research was commissioned to provide a clear understanding of what the public and service users think ‘good’ and ‘outstanding’ look like in community health care and home care settings.