Delivering a work-focused service: final findings from ONE case studies and staff research

Delivering a work-focused service: final findings from ONE case studies and staff research
Document type
Report
Author(s)
Kelleher, John; Youll, Penny; Nelson, Adrian
Publisher
DWP
Date of publication
1 January 2002
Subject(s)
Management & leadership: including strategy, public sector management, operations and production
Collection
Business and management
Material type
Reports

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The report provides an account of the observational case study and staff research evaluation of ‘ONE’ delivery, one strand of several assessing the performance of the ONE pilots. It is one of several studies which were designed to provide comprehensive policy and delivery evaluation of ONE.

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