Developing quality and safety indicators in QRPs for NHS trusts: what clinicians and professionals told us at engagement events

Document type
Corporate author(s)
Great Britain. Care Quality Commission
Care Quality Commission
Date of publication
1 January 2011
Health Services
Social welfare
Material type

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From April 2010, the Care Quality Commission (CQC) introduced a new registration system across the health and adult social care sector. To be registered, all providers of health and adult social care must, by law, show that they are meeting new essential standards of quality and safety. Once registered, CQC monitor whether providers are meeting the essential standards as part of a new, more dynamic system of regulation that places the views and experiences of people who use services at its centre. CQC have developed a system that brings together a wide range of up-to-date, relevant information about providers gathered from people who use services, inspections, data sets such as mortality and infection rates, and information from partner organisations. This is contained in a Quality and Risk Profile (QRP) for each provider, which will be constantly updated, helping CQC to assess where risks lie and acting as a prompt for regulatory action such as inspection. Overall, the analysis of responses for the proposed QRP indicators for acute, mental health and community healthcare services shows a good level of consensus that they are appropriate indicators of quality and safety.