Employee engagement: a literature review
- Document type
- Working Paper
- Kular, Sandeep; Gatenby, Mark; Rees, Chris
- Kingston University Business School
- Date of publication
- 1 October 2008
- Kingston Business School Working Papers
- People management: all aspects of managing people, Management & leadership: including strategy, public sector management, operations and production
- Business and management
- Material type
This literature survey examines peer-reviewed journal articles, working papers, textbooks, and other published resources relevant to employee engagement. Articles were found through the search facility of on-line journal databases such as EBSCO Business Source Premier, Emerald Full text and ABI Inform. The review indicates that there are more employees who are disengaged or not engaged than there are engaged employees. Results from research organisations and corporate results have demonstrated there may be a strong link between engagement, employee performance and business outcomes. The key drivers of employee engagement identified include communication, opportunities for employees to feed their views upwards and thinking that their managers are committed to the organisation. Whilst key drivers of engagement have been identified it is also clear that 'one size does not fit all'.
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