Evaluation of the telephone support psychological wellbeing and work feasibility pilot: research summary: summary

Document type
Kotecha, Mehul; Callanan, Meg; Ming Mok, Tze
Date of publication
1 September 2015
Poverty Alleviation Welfare Benefits and Financial Inclusion, Mental health services
Social welfare
Material type

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This is a summary of a study which was commissioned to evaluate a pilot offering telephone-based psychological wellbeing and employment-related support from specialist providers, aimed at Jobseeker’s Allowance (JSA) claimants struggling with their job search. This was one of the pilots proposed by RAND Europe as a potentially effective early intervention for benefit claimants with common mental health conditions.

The evaluation was designed to identify learning from the Telephone Support pilot to inform a large-scale trialling of the intervention. In-depth interviews were carried out with eight Jobcentre Plus (JCP) Work Coaches, seven Provider staff and thirty-two claimants who had participated in the intervention. Management Information (MI) analysis was undertaken to provide further insights into pilot take-up, retention and outcomes.