Family perspectives on safeguarding and on relationships with children’s services

Document type
Wiffin, Jane
Office of the Children's Commissioner
Date of publication
1 June 2010
Children and Young People, Social Work, Social Care and Social Services
Social welfare
Material type

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This study addresses the experience and views of those engaged with social work services, with the intention of providing insight into how they perceived the notion of resistance. It proved a contentious topic for the families but the nature of the barriers which for them lay behind the development of reluctance or resistance is explored through their own words. It was possible to identify those who felt misunderstood, those in fear of authority and whose previous experience had led to mistrust. It is harder to make contact with those who might have denied risks or evaded real cooperation, with whom work is perhaps most challenging. While there are many negative reflections here, it is also clear that family members appreciated the help of social workers who were open, involved them in unravelling the problems and demonstrated understanding.

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