Faulty by design: the state of public-service commissioning

Document type
Harwich, Eleonora; Hitchcock, Alexander; Fischer, Elaine
Date of publication
2 January 2017
Social Policy, Criminal Justice Services, Employment, Health Services
Social welfare
Material type

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This report evaluates the success of current approaches to commissioning. Interviews with twenty-nine experts, from government, providers and third-parties, were conducted alongside a literature review and evaluation of publicly available data.

Specific attention is paid to complex human services, in which there is a purchaser-provider split – in health and social care, criminal justice, housing and homelessness, and employment services. Where these services affect other areas of policy, the paper widens its focus.

The aim of this report is to outline a case for change, and for commissioners to learn from past actions when approaching commissioning in the future. This is a critical step for future success, and will pave the way for Reform to set out a vision for a new commissioning framework in subsequent analysis.

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