This document presents findings from wave 28 of the local authority insight survey, which focuses on preparations for Universal Credit. Universal Credit is a new single payment for people who are looking for work or on a low income. It aims to help claimants and their families to become more independent and simplify the benefits system by bringing together a range of working-age benefits into a single payment.
The local authority insight survey aims to discover how local authorities administer benefits and gather their points of view on current issues. This wave of the survey included the following topics:
- Preparing staff, systems and claimants.
- Identifying vulnerable claimants.
- Working in partnership.
- Successes and challenges in preparation for Universal Credit.