Frontline online: smarter blue light services

Document type
Timmis, Sarah; Sundorph, Emilie; Hitchcock, Alexander
Date of publication
13 March 2018
Social Policy, Criminal Justice Services, Health Services
Social welfare
Material type

Download (366KB )

This report finds that police, ambulance and fire services can respond more swiftly and accurately to emergency calls with access to better information on callers and situations.

Emergency services are swimming in data from the 10 million incidents emergency services respond to each year. Smart technology, such as electronic health records, videos from drones and augmented reality glasses, can empower first respondents to assess the situation en route to incidents and most effectively decide on courses of action. Mobile technology can then identify individuals through biometric data and provide links to follow-up services.

Reform believes that the government has the right ambition to upgrade its IT infrastructure, by moving to a 4G network, to allow the sharing of multimedia data. They also acknowledge that the government should continue to be radical and identify opportunities to upgrade to 5G in the future to further improve the speed and quantity of data-sharing. It is crucial, however, that emergency services have access to critical information at all times.

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