A speech by Rt Hon Ben Gummer MP, Minister for the Cabinet Office and Paymaster General.
The public sector needs reform now more than ever before. Despite the efforts of successive administrations, the interests of providers can still trump the needs of citizens; choice and personalisation are on the rise, but they remain the exception rather than the rule.
To create services that genuinely put citizens at the heart of delivery, government must turn to the innovations that have disrupted the private sector so effectively.
Creating a smarter and more citizen-focused state will help address two modern challenges: a fractured relationship between Westminster and the public, and unsustainable public finances.