The future of public services: digital patients

Document type
Discussion paper
Mosseri-Marlio, William
Date of publication
2 May 2016
Social Policy, Health Services
Social welfare
Material type

Download (695KB )

This paper is the third in a series, conducted in partnership with Accenture, looking at the transformative role technology will play in the future delivery of public services.

The emergence of wearable and app technology in healthcare presents policymakers with an unprecedented opportunity to engage patients in their own healthcare. Those with low health literacy have poorer health, go to hospital more frequently, and make less use of preventative services. 

Not only do apps and wearables help users navigate and monitor their symptoms. If care teams had access to user-generated data, it could enrich their understanding of the patient and how best to manage their condition.

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